Computer Assist

Give your entry a distinctive title using 12 words or less
Simple pricing & priority jobs

Describe the idea. Explain what it is.

For years we have offered people same or next day repairs, but there has always been problems with this system due to unforeseen problems causing work to take longer and people always calling to see if their job was complete. Then there was also the ongoing labour charges and customers that were unsure of how much something would cost. So we restructured our pricing system to be clear, simple and based on priority. Customers can have as much work doing as is required and not have it cost any more labour than originally quoted. We also get the pressure taken off us in the workshop to turn the majority of repairs around as quickly as possible.

What caused you to introduce it? Describe why you introduced it and what you were trying to achieve.

After looking through reviews on ourself, the one thing we always saw people mark us down on was pricing. Saying it cost more than originally expected, or took longer than I was quoted. As anyone knows in IT repair, some jobs are simple and others can cause hair loss (when you thought it ws going to be simple.) We wanted to improve our ratings and reviews and in turn become that little bit busier so that we could afford to take on the much needed extra technician.

How successful has it been? In what ways has it changed your business?

So far it has been very successful, Our workshop has been the busiest it has been in years (even in those quiet months). Our reviews have improved and best of all we dont spend half our day on the phone explaining to the customer that their system is next on the bench, or still on the bench being looked at. Best of all, we have taken on the extra technician and it might not be to long before we need another...